Contact Us
Got a question about one of our reviews, spotted an error, or want to suggest a casino we should be looking at? This page explains the best way to reach us and what to expect when you do.
What we can help with
Casino Sites is an independent research and comparison site covering online casinos available to US players. We're not a casino ourselves, so there are some things we simply can't do — but there's plenty we can. Get in touch if you want to:
- Flag outdated or inaccurate information in a review, rating, or bonus offer
- Ask about how we rank and assess the sites listed on this page
- Report a broken link, an expired promotion, or a licensing change we've missed
- Suggest an online casino for us to research and potentially cover
- Raise a general question about how online casinos work, bonus terms, or payment methods
What we can't help with
Because Casino Sites doesn't operate any casino, hold player funds, or process deposits and withdrawals, we're not able to assist with account-specific issues. If you have a problem with a deposit, a withdrawal delay, a bonus dispute, or account verification (KYC), that needs to go directly to the casino's own customer support team — they're the only ones with access to your account and transaction history. Most licensed operators offer live chat, email, or phone support for exactly this kind of query.
If you're concerned about your gambling habits or want to set limits, that's also not something we can manage on your behalf, but we can point you in the right direction. Our Responsible Gambling page covers deposit limits, self-exclusion programs, and links to national support services if gambling stops feeling like entertainment.
Before you reach out, a few things worth checking
A lot of the common questions we get are already answered elsewhere on the site. It might save you a wait if you check these first:
- Details on how our review and rating process works are covered on our About Us page
- Our site terms, including how we handle affiliate relationships and content accuracy, are laid out in our Terms and Conditions
- If you're based outside a licensed US state or looking for alternatives, our guide on non-Gamstop casinos covers a different regulatory landscape and may not be relevant to your situation as a US resident
A note on our independence
Casino Sites may earn a commission when readers click through to a casino from our site and sign up. This arrangement never affects how we rate or rank operators — a casino paying for a placement doesn't buy a better score, and we'll always disclose a genuine limitation where one exists. If something on this site reads as more promotional than informative, that's exactly the kind of feedback we want to hear about.
Response times
We review messages as they come in, but as a small editorial team we can't guarantee an instant reply. Genuine corrections and licensing concerns are prioritized, since keeping information accurate matters more to us than turnaround speed. General feedback and casino suggestions are read and considered, even if they don't always get an individual response.
Getting in touch
Use the contact details provided elsewhere on this site to send your message. Include as much detail as you can — the specific casino name, the page you're referring to, and what you think needs fixing or clarifying — so we can look into it properly the first time.